1. What we collect from you and how we use it
1.2. You may need to provide The Rurban Village (“The Company”) Your Personal Information during the course of using services of / purchasing the Products or services from the Website, for instance, creating a User ID, providing information in Your account while registering on the Website, upload content, participate in any online survey or contest, communicate with The Company’s customer service by phone, email or otherwise, provide reviews for the content available on the Website.
1.3. The Company collects only such Personal Information that The Company believes to be relevant and is required to understand Your interests. The Company collects Your Personal Information in order to record, support and facilitate Your participation on the Website and keep You informed about the services that you may request for with respect to latest Products available via the Website, special offers, and other products and services of The Company, to assist You with customer service or technical support issues, to follow up with You after Your visit, to otherwise support Your relationship with The Company or to prevent fraud and unlawful use.
1.4. In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order, or booking a package) do require registration/ providing your personal details. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.
1.5. In an effort to make our Website effective, certain information may be collected each time you visit the Website. Such information may be stored in server logs. These encrypted statistics do not identify you personally, but provide us the information regarding your visit to the Website and the type of user who is accessing our Website and certain browsing activities by You. This data may include: IP address of Your server from where the Website is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system and the Website You last visited before visiting to our Website. The duration of Your stay on our Website may also be stored in the session along with the date and time of your access. These data are used by The Company to understand the use and number of user visiting the Website. Some of the information related to the Website and Your visit to the Website may be shared by the sponsors, investors, advertisers, developer, strategic business partners and vendors of The Company and some associates in order to enhance and grow our business and the Website, but we assure that these information will never include any of Your Personal Information.
1.6. When You use the Website, The Company’s servers (which may be hosted by a third party service provider) may collect information indirectly and automatically about Your activities on the Website; for instance by way of cookies. A cookie is a small amount of data that is sent to a user’s browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information You submit to The Company.
1.7. Whether You want Your web browser to accept cookies or not is up to You. If You haven’t changed Your computer’s settings, most likely Your browser already accepts cookies. If You choose to decline cookies, You may not be able to fully experience all features of the Website. You can also delete Your browser cookies or disable them entirely, but this may significantly impact Your experience with the Website and may make parts of the Website non functional or inaccessible.
1.8. We may use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about Your visits to our Website and Your interaction with our Products and services. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
1.9. The Company also uses the log file like other website servers which is the standard measures. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring / exit pages, platform type, date / time stamp, and number of clicks. We may use them to analyse trends, administer the site, track a user’s movement and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
1.10. The Company does not trade or sell Your Personal Information in any manner, except as specified herein, or if express consent is sought from You.
Personal Information provided by You is used only:
• to facilitate Your use of the Website;
• to respond to Your inquiries or fulfil Your requests for information about the various services;
• to provide You with information about The Company’s Products in future and to send You information, materials, and offers from The Company;
• to send You important information regarding the Website, changes to The Company’s terms, conditions, and policies and / or other administrative information;
• to personalize Your experience on the Website by presenting advertising, Products and offers tailored to You or in all kind of media vehicle;
• to send You surveys and marketing communications that The Company believes may be of interest to You;
• to help You address Your problems with the Website including addressing any technical problems;
• if You purchase any Products from the Website, to complete and fulfil Your purchase, for example, communicate with You regarding Your purchase and provide You with related customer service;
• for proper administering of the Website;
• to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
• to improve the Products offered, content and advertising on the Website
• to protect the integrity of the Website; and
• to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
1.11. You acknowledge that apart from Your Personal Information, if You upload any content on the Website, such content may contain information including Personal Information and the same may be available to the other users of the Website. The Company will not be liable for the disclosure and dissemination of such Personal Information to third parties.
1.12. The Company may disclose aggregated information about the use of the Website, but it will never contain Personal Information. The Company does not disclose Personal Information to third parties in the normal course of operations. However, in situations when The Company is legally obligated to disclose information to the government or other third parties, The Company will do so.
1.13. The Company implements standard measures to protect against unauthorized access to and unlawful interception of Personal Information. However, no internet site can fully eliminate security risks.
2. Shared Personal Information
2.1. You are required to submit Your information at the time of making a purchase on the Website. The information You share with The Company may at time be transferred and shared with vendors of The Company. The said vendor may also have access to Your purchase history / details that You make from the Website.
2.2. The Company may share personal information with The Company’s other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that You may request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to You as a result of such sharing unless you explicitly opt-in.
3. Links to Third Party Websites
3.1. The Website may provide third-party advertisements and links to other websites. The Company does not provide any Personal Information to these third-party websites or advertisers.
4.2. We may disclose to third party services certain personally identifiable information listed below:
• information you provide us such as name, email, mobile phone number
• information we collect as you access and use our service, including device information, location and network carrier.
This information is shared with third party service providers so that we can:
• personalize the experience for you
• perform behavioral analytics
5.1. The Company strives to ensure the security, integrity and privacy of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction.
5.2. The Company is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. The Website is also linked to many other sites and we are not / shall be not responsible for their privacy policies or practices as it is beyond our control.
5.4. A “Force Majeure Event” shall mean any event that is beyond the reasonable control of The Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
8. User Discretion
8.1. You can always choose not to provide information and in such cases, if the information required is classified as mandatory, You will not be able to avail of that part of the Services, features or content.
8.2. You can add or update Your Personal Information on a regular basis. When You update information, The Company will keep a copy of the prior version for its records.
8.3. The Company provides all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from The Company or on behalf of The Company’s partners/affiliates, after setting up an account. If you want to remove your contact information from The Company’s lists and newsletters, please e-mail us at email@example.com stating the same.
9. General Provisions
9.2. By using this Website and the products, content and services provided on the Website, You agree and acknowledge that Your Personal Information collected through the Website may be transferred across national boundaries and stored and processed anywhere around the world, even with third parties. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of Your information may be undertaken by trusted third party vendors or agents of The Company such as, web hosting providers, communication services, and web analytic providers, to help facilitate The Company in providing certain functions.
At The Rurban Village, we do our best to ensure that you are completely satisfied with our products and services. And we are happy to issue a full refund based on the conditions listed below.
Full Refund Possible If:
a) If you cancel your Day package before 7 days of arrival/ booking date.
b) If you cancel your accommodation booking before 7 days of arrival/ booking date.
Please note that we are unable to offer full refund for refunds requests made at any time within 7 days of the arrival/ booking date.
If return request is made within 7 days of arrival date/booking date only 50% of the total booking charges will be refunded within 7 days from the date of request for refund made.
For the sake of clarification, if a person scheduled to arrive on the 8th of the month cancels his booking on the 1st of that month or thereafter, 100% cancellation fee will be charged.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 48 hours.
How to Request a Refund
To request a refund, simply email us:
a) your order details
b) the reason why you’re requesting a refund.
We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, do call our help desk at +91 __________, email us at firstname.lastname@example.org. We’re there for you!